Returns and Refunds
At Fleurieu Gifts our goal is to make sure you are delighted with your order and the service you have received. In most cases, if your order arrives damaged, we will replace or refund.
Please note that our living gifts are created by hand as they are ordered, so that you receive the freshest products available. Your gift will look very similar to the photos shown on our site but some differences will occur as each plant has its own characteristics and no two gifts are exactly the same.
If your order arrives damaged, you must email us immediately and return your gift within 3 days of receipt. In your email please include your name and order number (provided on your invoice) as well as a photo of the damage for us to assess. Please do not dispose of your plant or products. We are unable to replace or refund if the original plant is unable to be assessed.
You must return damaged goods within 3 days of receipt. We will then arrange for a swift replacement or refund. Postage costs for returns are at your expense but will be reimbursed with your refund.
At times, minor issues of presentation arise in transit. Please email us if you are unhappy with the presentation of your gift upon receipt.
Perishable (plant-based and food) products are not able to be returned or refunded due to change of mind.
We are based in South Australia and ship once a day. We do not deliver on weekends. We can never guarantee a delivery date but will always do our best to meet your requirements. Most deliveries are sent with authority to leave, unless the sign on delivery option is chosen at checkout. Tracking is provided once your gift is booked with our courier service. You choose authority to leave with knowledge that your parcel will be left at your door or other specified area.
Please see our general delivery information for estimated delivery times.
Wrong address – we copy and paste the address you provide us for your gift. We cannot be held responsible for addresses that are provided to us that are incorrect. Should this occur we will assist your communication with the courier where we can, however correcting this mistake and contacting the courier is the responsibility of the sender. Your tracking information includes a courier contact number and the consignment note associated with your delivery.
Delivery to Regional Areas
In regional areas where door to door courier service is not available, Fleurieu Gifts cannot be held responsible for gifts that are delivered to the local collection point and are not collected by the recipient within 3 days of delivery. When delivering to regional areas, we ask that you inform the gift recipient to expect a gift and provide them with the same tracking information that you are given on completion of your order.
More information on delivery guidelines can be found here.
Fleurieu Gifts follows the guidelines suggested by the Australian Direct Marketing Association in its industry code of practice for consumer protection in e-commerce.
In line with those guidelines, Fleurieu Gifts does not provide third parties with access to your personal data, with the exception of third party business partners directly involved in your transaction, such as businesses contracted to deliver your gift, Afterpay and PayPal.
Information collected by Fleurieu Gifts in the course of any transaction may include: your name and the name of the gift recipient; telephone numbers; email addresses; physical addresses; information about what goods you have ordered from Fleurieu Gifts; your interest in receiving Fleurieu Gifts’ email promotions; correspondence between you and Fleurieu Gifts; encrypted credit card details.