Fleurieu Gifts Christmas Delivery Guidelines
To ensure your gift gets to where it needs to go, please read the following guidelines for Christmas delivery:
All regional areas including South Australia, place your order before Monday 11 December
Metro Sydney, Brisbane, place your order before Wednesday 14 December
Metro South Australia and Melbourne, place your order before Sunday 17 December
IMPORTANT: All orders placed after midnight, Sunday 17 December will be sent on 15 January 2018.
Fleurieu Gifts Christmas Closure
We’ll be putting our feet up and closing over Christmas on Monday 18 December, reopening on 15 January 2018. Orders will still be accepted and processed during this time, and will be shipped or available for pick up from Monday 15 January.
We thank you so much for your business and support, and wish you and yours the safest and happiest Christmas and New Year.
Where we deliver and why
We send our products around Australia only. Fleurieu Gifts delivers plants to metro Adelaide, Melbourne, Sydney, Brisbane and Canberra as well as regional areas. Please allow an extra two to three for delivery to regional areas (see below for important information regarding regional areas).
Due to quarantine restrictions, Fleurieu Gifts cannot deliver products containing soil to Tasmania, WA or NT. For quarantine purposes soil is classed as a dangerous good and is restricted in these parts of Australia. We have a range of gourmet hampers for our customers in Tasmania, WA or NT.
General Delivery Information
Deliveries are sent every 2 business days. Please note that we do not deliver on weekends and no shipping occurs on Fridays – this is to avoid plants spending an extra two days over the weekend in transit.
We use both Australia Post and third-party couriers for deliveries. Our courier deliveries are marked with authority to leave. If you have instructions for a safe place to leave your parcel, please let us know and these instructions will be passed on to the courier. If you require a sign on delivery courier service please contact us for a quote before ordering as extra costs may be involved.
If a calling card is left, we recommend retrieving your parcel as soon as possible to avoid plants being kept over the weekend at the Post Office. Once your gift has been booked for dispatch you will receive an email with a tracking number so that you know where your gift is at every stage of the delivery process. You may request a date for delivery and we will do our best to meet it, however, we cannot guarantee delivery dates as our couriers are a third party service.
Please note that cancellations of delivery will not be accepted once your order has been dispatched. If your gift has been booked with our couriers but has not been picked up, we can refund to you the cost of your product order, minus the courier fee. It is very important to keep track of your order; if delivery is ‘carded’ to a Post Office or redirected to a depot and gifts are not collected in a timely manner we cannot be held responsible for sick or dead plants.
Approximate Delivery Times
Metro Adelaide – generally next day
Fleurieu Peninsula – generally next day
Other Regional South Australian areas – 1-3 days
Metro Melbourne and Sydney – 2-3 days
Metro Brisbane and Canberra – 3-4 days
Regional Interstate Areas can vary greatly from 3-7 days delivery. Please contact us for approximate duration if you are unsure.
Important: We are unable to guarantee delivery dates. We will always do our best to time shipping to meet your preferred delivery dates, but as couriers are a third-party service and delivery durations are always approximate we cannot be responsible for failing to meet your requested dates.
Delivery to Hospitals
Please ensure that the patient receiving the gift is at the hospital at the time of delivery. If the recipient has been discharged and the gift is unable to be delivered, a re-delivery fee may be charged to have the gift re-delivered to an alternative address.
Please check with us for approximate lead time required for delivery if you are unsure.
Delivery details must include the patient’s name, wing, ward and bed number for delivery.
Regional and remote areas
Some regional and remote areas are not subject to door to door courier service. In these cases the courier will usually leave the parcel at the central post office or local general store for pick up. If you are sending a gift of live plants to such an area it is important that you inform the recipient so that they (and you) are able to track their gift’s progress and collect it as soon as possible, as local mail runs may be sporadic. If delivery is made and gifts are not collected in a timely manner we cannot be held responsible for sick or dead plants.
Local Pick Up
Local pick up at Fleurieu Gifts HQ in Port Noarlunga is free of charge and can be arranged by appointment, generally the next day. When you place your order, simply write a note to seller with your preferred pick up times and we will call or email to confirm.
HOW TO: on the checkout page, make sure that the ‘ship to another address’ box is unchecked. Type your postcode into the Billing Information and our system will recognise a South Australian postcode, making the Pick Up option available.
While we cannot send our gifts internationally, we welcome orders from international customers for deliveries within Australia (please remember plants cannot be sent to WA, Northern Territory or Tasmania). Our store system excludes international postcodes in order to block deliveries overseas, so we invite you to either: email your order to us and we will send you a Paypal invoice for payment, or you may use the dummy postcode 5000 in your billing address when placing your order in our online store.
Packaging with care
All of our gifts are wrapped to ensure safe, intact delivery without soil spills. Your gift is packed with the utmost care to ensure your plant is protected during delivery. It is wrapped and cushioned with wood wool to ensure it arrives safely and in peak condition. After unpacking, wood wool can be composted in the garden or used as a biodegradable mulch.