Returns and Refunds
At Fleurieu Gifts our goal is to make sure you are delighted with your order and the service you have received. In most cases, if your order arrives damaged, we will replace or refund.
Please note that our living gifts are created by hand as they are ordered, so that you receive the freshest products available. Your gift will look very similar to the photos shown on our site but some differences will occur as each plant has its own characteristics and no two gifts are exactly the same.
If your order arrives damaged, you must email us immediately and return your gift within 7 days of receipt. In your email please include your name and order number (provided on your invoice) as well as a photo of the damage for us to assess. Please do not dispose of your plant or products. We are unable to replace or refund if the original plant is unable to be assessed.
You must return damaged goods within 7 days of receipt. We will then arrange for a swift replacement or refund. Postage costs for returns are at your expense but will be reimbursed with your refund.
At times, minor issues of presentation arise in transit. Please email us if you are unhappy with the presentation of your gift upon receipt.
If you have changed your mind, you may return your order unused and unopened within 7 days of receipt, along with your invoice. Please email us immediately with notice of intent to return so that we can have your replacement ready. Please note that all postage costs for change of mind are at your expense.
In regional areas where door to door courier service is not available, Fleurieu Gifts cannot be held responsible for gifts that are delivered to the local collection point and are not collected by the recipient within 3 days of delivery. When delivering to regional areas, we ask that you inform the gift recipient to expect a gift and provide them with the same tracking information that you are given on completion of your order.
Fleurieu Gifts follows the guidelines suggested by the Australian Direct Marketing Association in its industry code of practice for consumer protection in e-commerce.
In line with those guidelines, Fleurieu Gifts does not provide third parties with access to your personal data, with the exception of third party business partners directly involved in your transaction, such as businesses contracted to deliver your gift and PayPal.
Information collected by Fleurieu Gifts in the course of any transaction may include: your name and the name of the gift recipient; telephone numbers; email addresses; physical addresses; information about what goods you have ordered from Fleurieu Gifts; your interest in receiving Fleurieu Gifts’ email promotions; correspondence between you and Fleurieu Gifts; encrypted credit card details.
We may customise our email promotions and communications to reflect your interest in particular goods.